Terms of Service

Effective Date: May 11, 2026

By accessing or using Svila.io ("we," "our," "us," or "the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use Svila.io. By creating an account, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms. We reserve the right to terminate accounts where age misrepresentation is suspected.

2. Account Registration

You must provide a valid email address to register. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at support@svila.io if you suspect unauthorised access.

3. AI-Generated Conversations

Svila.io uses artificial intelligence to generate conversation responses. AI-generated content is provided "as is" and may not always be accurate, coherent, or appropriate. We use third-party AI providers to power conversations. By using the Service, you acknowledge that message content is processed by these providers.

You retain ownership of the personas and characters you create. However, by using the Service you grant us a limited licence to process your inputs solely for the purpose of generating AI responses.

4. Voice Feature

Premium users with voice credits may enable voice responses. Voice synthesis is powered by ElevenLabs. When voice mode is active, the text of AI responses is sent to ElevenLabs for audio generation. By enabling voice, you consent to this processing.

5. Prohibited Content & Conduct

Zero Tolerance: Sexual Content Involving Minors

Svila.io has a strict zero-tolerance policy for any sexual or romantic content involving minors. The following are absolutely prohibited, without exception:

• Any attempt to generate sexual or romantic content involving characters described or implied to be under 18 years old
• Any attempt to describe an AI character as a minor, regardless of how the request is framed (including fictional or roleplay contexts)
• Using phrases such as "it's just a story" or "she's actually 18" to circumvent this policy — these are not valid overrides

Violations will result in immediate permanent account terminationand may be reported to relevant law enforcement authorities and the National Center for Missing & Exploited Children (NCMEC) or equivalent bodies in your jurisdiction.

Additional Prohibited Conduct

The following are also strictly prohibited on Svila.io:

• Content that constitutes or facilitates real-world harassment of identifiable individuals
• Non-consensual scenarios presented in an approving or instructional manner
• Hate speech, discrimination, or content targeting individuals based on protected characteristics
• Any activity that violates applicable laws or regulations
• Bestiality, or any sexual content depicting humans with non-human animals
• Incest, or sexual content between characters described or implied to be biological family members
• Sexual content depicting real, identifiable people without explicit verifiable consent (including celebrities, public figures, and persons known to the user)
• Necrophilia, snuff content, or sexual content depicting death or serious physical harm
• Promotion or instruction of illegal drug use, weapons manufacturing, or the planning of violence
• Content that promotes self-harm or suicide
• Content that infringes the intellectual property of third parties (including reproducing copyrighted works without authorisation)
• Sexual content involving extreme or non-consensual scenarios that contravene Visa or Mastercard network rules, including but not limited to depictions of urination, defecation, or other bodily fluids in a sexual context, and consensual non-consent ("CNC") roleplay

Violation of these rules will result in immediate account suspension and permanent termination. We may report violations to relevant law enforcement authorities where required by law.

6. Paid Access

Payments are currently processed in cryptocurrency. Paid access is sold as one-off purchases — a day pass granting Premium access for a fixed period, or a credit pack granting a fixed number of messages.

There is no automatic renewal and no recurring billing. Nothing is stored to charge you again and no further payment is ever taken automatically. A day pass simply expires at the end of the period you paid for, and message credits remain until you use them. Because nothing recurs, there is no subscription to cancel and no renewal reminder to send — if you want continued access after a pass expires, you buy another one.

Day passes stack: buying an additional pass while one is active extends your access rather than replacing it.

Card payments are not available at this time. If card payments become available in future, recurring subscription terms may apply to them and these Terms will be updated before any such plan is offered.

6a. Paid Access Summary

This summary restates the key payment terms in one place for clarity. It does not replace any other section of these Terms.

7. Credits & Day Passes

In addition to subscriptions, Svila.io offers one-time purchases including message credit packs, voice credit packs, and day passes (temporary premium access). These are separate products from subscriptions and are governed by the same payment terms.

Message and voice credits do not expire. Day passes begin immediately upon purchase and stack with any remaining active pass time. Credits and day passes are tied to your account and cannot be transferred.

8. Payments & Refunds

Payments are processed in cryptocurrency by a third-party payment processor. Svila.io does not store or handle your wallet details directly. By making a purchase you also agree to be bound by the terms of service of the relevant payment processor for that transaction.

Because payments are made in cryptocurrency, no charge appears on a bank or card statement. Your record of the purchase is the on-chain transaction together with the receipt shown at checkout.

Refund policy

The Svila.io refund policy is designed to be fair to honest customers and to comply with Australian Consumer Law (ACL) requirements.

How cryptocurrency refunds work

Cryptocurrency payments cannot be reversed by us or by your wallet provider, and there is no chargeback mechanism. A refund is therefore a new, separate payment that we send to you. Please read the following before purchasing:

• Refund requests are reviewed individually. If a refund is granted, it is returned in cryptocurrency to a wallet address that you supply.
• You are responsible for supplying a correct and compatible wallet address. Funds sent to an address you provide incorrectly cannot be recovered.
• Network (gas) fees are deducted from the amount returned, and the exchange rate between the cryptocurrency and the original purchase currency may move between the time of purchase and the time of refund. As a result, the value you receive may be more or less than the value you originally paid. We do not guarantee a refund equivalent to any fiat amount.
• Refunds are processed within a reasonable period after approval; confirmation time also depends on the relevant blockchain network.

Nothing in this section limits any right you may have under the ACL that cannot lawfully be excluded.

Historical card subscriptions

The terms below apply only to recurring card subscriptions, which are not currently offered. They are retained for any historical purchase made while that payment method was available.

• A full refund of the most recent charge is available within seven (7) days of that charge if you have used fewer than 50 chat messages in that billing period.
• A pro-rata refund of the unused portion of the current period is available within fourteen (14) days of the most recent charge if usage has been minimal and the request is made in good faith.
• After the windows above, you may cancel at any time and your Premium access will continue until the end of the paid period; no further charges will be made.

Day passes

• A full refund is available within twenty-four (24) hours of purchase if the day pass has not been activated for use.
• Once a day pass has been used to access Premium features, it is non-refundable.

Message and voice credit packs

• Unused credits may be refunded within fourteen (14) days of purchase.
• Credits already consumed are non-refundable.

How to request a refund

Email support@svila.io from the email address registered on your Svila.io account. Include your account email and the date and amount of the charge. We aim to respond to refund requests within forty-eight (48) hours and to process approved refunds within seven (7) business days.

Australian Consumer Law

Nothing in this section limits or excludes any rights you have under the Australian Consumer Law (ACL) or any other applicable consumer-protection legislation. Where the ACL applies, our services come with consumer guarantees that cannot be excluded, and you may be entitled to a refund or other remedy in the event of a major service failure or where services are not of acceptable quality.

Disputes and chargebacks

If you believe a payment is unauthorised or incorrect, please contact us at support@svila.io. Cryptocurrency payments have no chargeback mechanism, so contacting us is the only route to a remedy — we will review the request and, if a refund is warranted, process it as described above.

The following applies only to card payments, which are not currently offered: initiating a chargeback without first contacting us may result in account termination, and we may dispute the chargeback with your card issuer.

9. Intellectual Property

The Svila.io platform, brand, design, and software are owned by us and protected by applicable intellectual property laws. You may not copy, reproduce, or redistribute any part of the Service without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Svila.io and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including reliance on AI-generated content. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.

11. Termination

We reserve the right to suspend or permanently terminate your account at our sole discretion if you violate these Terms, engage in harmful conduct, or for any other reason with or without notice. You may delete your account at any time by contacting support@svila.io.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of Svila.io after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

13. Contact

For questions about these Terms, contact us at support@svila.io.

Updated 2026-05-11: refund policy restated to comply with Visa/MC rules and Australian Consumer Law; payment processor list expanded.