❓ Frequently Asked Questions
Everything you need to know about Svila.io
What is Svila.io?
Svila.io is an 18+ AI companion platform where you create characters who remember you and talk to them over time. Mature themes are welcome — attraction, conflict, jealousy, heartbreak, the slow burn of a real relationship — and you set the register with tone and mood. It does not generate sexual content, in conversation or in the portraits it draws. The register is romantic and emotional. You can build your own companion, choose a story world, or bring two characters into the same conversation.
Is Svila.io free to use?
Yes, Svila.io has a free plan. Free users can create personas using the Friendly, Romantic and Sweet tones, with generated portraits, use the Memory Journal, and receive up to 20 messages per day at no cost. For the five charged tones, every mood, the full cast and group chat, you can subscribe to Premium or buy a day pass.
What does Premium include?
Premium unlocks all eight tones, including Flirty, Dominant, Teasing, Uninhibited and Fantasy; every mood; Luna, Zara and Kai as well as Aria; group chat with two companions at once; and story worlds for companions on the Fantasy and Uninhibited tones. Messages are unlimited, within fair use. Voice is not part of Premium — it uses separate voice credits.
What is a Day Pass?
A Day Pass gives you temporary premium access without a monthly commitment. You can buy 1-day or 7-day passes from the Pricing page. Passes stack — if you buy a new pass while one is still active, the time adds on. When your pass expires, premium personas become locked until you buy another pass or subscribe.
What are Message Credits?
Free users receive 20 messages per day. If that isn't enough, a day pass or Premium removes the cap. Message credit packs are not on sale at the moment; credits bought earlier do not expire.
What are Voice Credits?
Voice credits let you hear responses spoken aloud. Each voice response costs 1 credit. Voice credit packs are not on sale at the moment, so voice is only available to accounts that already hold credits; credits bought earlier do not expire.
What happens to my premium personas when my Day Pass or subscription expires?
Personas using premium features (a charged tone, for example) become locked — they're still visible in your sidebar but can't be chatted with until your premium access is restored. Your personas and chat history are never deleted. Simply buy a new Day Pass or upgrade to Premium to unlock them again.
What is group chat?
Group chat is a premium feature that lets you have a conversation with two of your personas at the same time. Each persona maintains its own personality and responds independently, creating a more dynamic and immersive experience.
How does voice work?
Voice is not available to new accounts at the moment, because voice credits are not on sale. Premium accounts that already hold voice credits can still turn it on with the 🎤 Voice button in the chat window; each spoken response uses 1 voice credit.
What is the Memory Journal?
The Memory Journal is a per-companion record of what your AI knows about you, built up automatically from your conversations. Every fact — your sister's name, your work, your preferences — is stored as an editable note in the journal. Open it at /journal to read, edit, pin, or remove anything. There's a separate journal for each companion, so what Aria knows isn't shared with Luna unless you choose to.
How is the Memory Journal different from the old memory system?
The old system was a rolling summary of your last 40 messages — context could get fuzzy or lost as conversations grew. The Memory Journal stores facts individually and persistently. Your companion remembers what you said two weeks ago as clearly as what you said yesterday, and you can see exactly what she has learned at /journal.
Can I edit or remove things my companion remembers?
Yes. Open /journal, click on the companion, and you will see every fact she has stored. Each fact has actions for edit, pin, or forget. Forget is permanent and instant — once removed, the fact is never retrieved again.
How do I set hard limits my companion will always respect?
In the Memory Journal at /journal, the Boundaries section lets you set hard limits (things you never want in chat) and soft preferences (things you would rather avoid). Hard limits are injected at the top of every reply and double-checked by a safety classifier before the reply ships. If a reply would cross a hard limit, it is blocked and replaced with a soft reset.
What happens to my Memory Journal if I delete a companion?
When you delete a companion, everything in her journal is permanently removed — facts, message vectors, relationship edges, and pending memory diffs all cascade away. Memory from other companions and your universal 'About me' facts are unaffected. Deleting your account, which you request by emailing support@svila.io, removes everything across every companion.
Is my data and conversation history private?
Yes. Your conversations are stored privately and are not shared with or visible to other users. We do not sell your personal data. Conversations are processed by our AI provider to generate responses — please review our Privacy Policy for full details on data handling.
Is Svila.io safe for minors?
No. Svila.io is strictly for adults aged 18 and over. By creating an account, you confirm that you meet this requirement. We do not knowingly allow underage users on the platform.
What content is forbidden?
Svila.io does not generate sexual content at all, so the question is mostly about what you may not attempt. Any content involving minors in a sexual or romantic context is absolutely prohibited and carries a zero-tolerance policy. Also prohibited: real-person harassment, sexual content depicting real identifiable people, non-consensual scenarios presented approvingly, violence for its own sake, and any illegal activity. Violations result in immediate account termination and may be reported to relevant authorities.
How do I pay?
By card or in cryptocurrency. Premium subscriptions, monthly or yearly, are paid by card. Day passes, which give you full Premium access for a fixed period, can be paid either way.
Will I be charged automatically?
Only if you subscribe. Premium renews automatically each month or year until you cancel, which you can do at any time from your account page — you keep Premium until the end of the period you paid for and are not charged again. Day passes are one-off and never renew.
Do you offer refunds?
Yes, within defined windows. Subscriptions: a full refund of the latest charge within 7 days if you have used fewer than 50 messages that period. Day passes: full refund within 24 hours of purchase if not activated. Message credits: unused credits refundable within 14 days. Card payments are refunded to the card they were charged to. For cryptocurrency payments, a refund is sent as a new payment to a wallet address you supply — it cannot be reversed like a card charge, and network fees plus exchange-rate movement mean the value you receive may differ from what you paid. Email support@svila.io from your registered account email to request a refund — we respond within 48 business hours. See our Terms at /terms#refunds for full details.
How do I delete my account?
You can request account deletion by emailing support@svila.io. We will delete your account, personas, and conversation history within 30 days of your request. Note that this action is permanent and cannot be undone.
Still have questions? Email us at support@svila.io